T-09 · Customer support
Sutherland
Customer Service Specialist, Technical Support
Overview
Technical support for U.S. customers on SIM, network and connectivity issues.
What I did
- Kept 95%+ customer satisfaction throughout.
- Ranked in the top 8% for resolution speed.
- Used CRM systems for case tracking, documentation and resolution.
- Followed troubleshooting workflows to reduce escalations and improve first-contact resolution.
Sample work
Samples for this work are available on request.
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