T-10 · Customer support
Teleperformance
Customer Service Representative, Technical Support
Overview
Technical support for internet, TV, phone and email services for U.S. customers.
What I did
- Ranked #1 on the floor for 3 consecutive months and stayed in the top 10 of 300+ agents.
- Mentored new hires, contributing to an 8% average improvement in team performance.
- Scheduled technician visits and coordinated with field engineers.
Sample work
Samples for this work are available on request.
Ask for samples